Mrs. Kaci joined Phocuswright in 2010 and heads business development for Europe, Middle East and Africa. Florence spreads knowledge of Phocuswright's research, events and PhocusWire news products and services, and creates strategic partnerships throughout EMEA. She also speaks regularly at industry events presenting the latest Phocuswright research and discussing how distribution trends are changing the way consumers search, shop, buy and share travel. For ten years prior to Phocuswright, Florence held various positions in London, U.K. with Pegasus Solutions focused on sales, account management, implementation services and service delivery. Prior to that, she held positions within the travel and hospitality industry in New York, Mauritius and Paris before landing in London. Florence holds an M.B.A. in tourism from the ESCAET business school in Aix en Provence. Florence is based in France and enjoys swimming, skiing and cycling when not running after her three children.