PROGRAM

REGISTRATIONS

OPENING REMARKS

FIRST PANEL DISCUSSION

The Challenge of Driving Direct Bookings:

Taking back control over hotel distribution

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MODERATOR

Dr. Peter O'Connor | Senior Market Analyst, Phocuswright

SPEAKERS

Ian Macleod | Chief Marketing Officer for Hotel tech SaaS, Triptease

Frank Reeves | Co-founder and CEO, Avvio

Paulo Salvador | Consultant, Founder & Professor in Marketing and Innovation

SECOND PANEL DISCUSSION

Rethinking Hotel F&B:

Stop thinking of hotel F&B as hotel F&B

MODERATOR

Maria Theofanopoulou | CEO, Greek Travel Pages

SPEAKERS

Tim Ananiadis I General Manager/Managing Director, Hotel Grande Bretagne & King George

Thomas Douzis I Co-Founder and CEO, ERGON Foods

Dr. Cindy Y. Heo I Associate Professor of Revenue Management, École hôtelière de Lausanne

THIRD PANEL DISCUSSION

Happy Workforce – Happy Guest:

Increase your employees engagement by challenging existing norms

MODERATOR

Maria Theofanopoulou | CEO, Greek Travel Pages

SPEAKERS

Dr. Stéphanie Pougnet-Rozan I Assistant Professor of Talent Management, École hôtelière de Lausanne

Katerina Santikou I Managing Director, Workathlon

Micah Solomon I Influencer and Thought Leader on Customer Service, Customer Experience & Hospitality