ΠΡΟΓΡΑΜΜΑ
3o ΔΙΕΘΝΕΣ ΦΟΡΟΥΜ ΦΙΛΟΞΕΝΙΑΣ
23 ΝΟΕΜΒΡΙΟΥ 2019 | METROPOLITAN EXPO, Αθήνα
10.00-10.30
ΕΓΓΡΑΦΕΣ
10.30-11.00
ΧΑΙΡΕΤΙΣΜΟΙ
11.00-12.00
ΠΡΩΤΗ ΘΕΜΑΤΙΚΗ ΣΥΖΗΤΗΣΗ
The Challenge of Driving Direct Bookings:
Taking back control over hotel distribution
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ΣΥΝΤΟΝΙΣΤΗΣ
Dr. Peter O'Connor | Senior Market Analyst, Phocuswright
ΟΜΙΛΗΤΕΣ
Ian Macleod | Chief Marketing Officer for Hotel tech SaaS, Triptease
Frank Reeves | Co-founder and CEO, Avvio
Paulo Salvador | Consultant, Founder & Professor in Marketing and Innovation
12.00-13.00
ΔΕΥΤΕΡΗ ΘΕΜΑΤΙΚΗ ΣΥΖΗΤΗΣΗ
Rethinking Hotel F&B:
Stop thinking of hotel F&B as hotel F&B
ΣΥΝΤΟΝΙΣΤΗΣ
Μαρία Θεοφανοπούλου | CEO, Greek Travel Pages
ΟΜΙΛΗΤΕΣ
Tim Ananiadis I General Manager/Managing Director, Hotel Grande Bretagne & King George
Thomas Douzis I Co-Founder and CEO, ERGON Foods
Dr. Cindy Y. Heo I Associate Professor of Revenue Management, École hôtelière de Lausanne
13.00-14.00
ΤΡΙΤΗ ΘΕΜΑΤΙΚΗ ΣΥΖΗΤΗΣΗ
Happy Workforce – Happy Guest:
Increase your employees engagement by challenging existing norms
ΣΥΝΤΟΝΙΣΤΗΣ
Μαρία Θεοφανοπούλου | CEO, Greek Travel Pages
ΟΜΙΛΗΤΕΣ
Dr. Stéphanie Pougnet-Rozan I Assistant Professor of Talent Management, École hôtelière de Lausanne
Katerina Santikou I Managing Director, Workathlon
Micah Solomon I Influencer and Thought Leader on Customer Service, Customer Experience & Hospitality